Archives for Communication


APM Video Magazine (Eighth Edition) is released!

logoAPMThe PM Channel have paired up again with APM to offer this year’s first edition of the APM Video Magazine, the theme for this edition is Communication. We have drawn talks from speakers across the last year’s conferences to give a wide and varied view of the importance of communication when it comes to running projects.

The variety of videos explore communication through different perspectives and approaches from Bruno Kahne’s lessons learnt from the deaf world to Alan Barnard’s unique perspective as a political campaigner. The videos are drawn from APM’s own conferences and other Project Management conferences that have occurred over the last year.

To watch the videos go to the APM website here: http://www.apm.org.uk/node/123178

To read APM’s release and summary go here: : http://www.apm.org.uk/news/achieving-success-through-communication

To find our summaries of the videos please click on the links below:

Bruno Kahne – Deaf-Tips, Powerful Communication

Roy Sheppard – How to be upbeat in a downbeat world

Alan Barnard – Campaign it!

Bruno Kahne – Deaf-Tips, Powerful Communication

BrunokahneBruno leads a team of consultants, trainers, facilitators and coaches who are experts in Human Performance. Before joining AirBusiness Academy, he worked as an auditor, trainer and consultant in leadership, management, self-development, communication and change management, for companies specialised in fields as varied as the nuclear, supermarket, food, and construction industry.

Bruno holds an M.A. from the Université de Mons in Belgium and completed his PhD in Sociology from the University of Exeter.

A year ago Bruno spoke to a deaf person for the first time, as a communication coach and long term enthusiast Bruno was unprepared for how much of an impact this would have on him and how much the deaf world can teach the hearing about communication.

“In this world that is getting more and more complex we have a tendency to complexify everything, I believe we should be doing exactly the opposite.” Deaf people communicate in a language that is effective and despite the complexity of concepts they can communicate the language itself is simple and direct. Bruno emphasises several areas where the hearing world need to look at the way the deaf communicate and copy their behaviours.

Deaf-tips

– Look in the eyes

– Put yourselves in the other’s shoes

– Be simple and precise simultaneously

– Don’t say don’t

– Ask questions

 

Kahne uses emotive and strong examples of the way deaf people interact with each other and the world around them and the way the hearing world can learn from them.

“Deaf people can be seen in two different ways, either as people who have lost something – hearing – or as people who have gained something – the ability to communicate without sound.”

In the first case, Hearing people will express at best compassion, which will be perceived as offensive. In the second case, pity will be replaced by curiosity, respect for the difference, and desire to learn communication skills which are rarely found in the Hearing world

Truly handicapped people are not those with a malfunctioning body or mind, but those who have developed habits which prevent them from connecting with others in a healthy way. And as the world is moving away from discrimination and narrow-mindedness, maybe it is time to recognize the real experts in communication and learn from them.

If you wish to purchase Bruno’s book by the same name it is available  here and the full talk is also available on The PM Channel.

Roy Sheppard – Being upbeat in a downbeat world!

Roy-SheppardRoy Sheppard was a radio and television broadcaster, mainly with the BBC but also at HTV Wales in Cardiff and LBC Radio in London. He regularly worked alongside other notable presenters including Jeremy Paxman, Eamonn Holmes, Ann Robinson and the late Jill Dando and from 1985-91, he was an anchorman of the early evening news for the BBC in London.

Roy Sheppard is a specialist conference moderator, an experienced speaker and the author of eight books. As a moderator, Roy works on high-profile conferences for some of the world’s largest and most respected organisations. As well as being an acknowledged expert on building profitable business relationships through networking and referrals and he has worked as a visiting lecturer at Cranfield University’s full-time MBA course and more recently at Henley School of Management.

Roy Sheppard believes being upbeat, or downbeat, is a choice and in this talk he doesn’t claim to tell us anything we don’t already know. Roy shares his own methodology for developing what he calls your “Emotional Core,” including how to be emotionally stronger, more flexible and capable of dealing with whatever life seems to throw at us each and every day.

Roy opens the talk by asking the audience, have you ever been on a course on being happy? Roy questions that arguably the most important lesson in life isn’t taught or discussed.

Roy uses his experience and training as a therapist to declare that the number one reason in the world for unhappiness is that we create an image of what reality should be in our heads and then spend all of our time trying to make that image a reality and becoming unhappy when that image isn’t realised.

According to Roy we self-medicate, in order to try and convince ourselves we are happy we eat fast food, sugar and consume alcohol, “we can’t be up all the time, but we’re stimulation junkies. We want to be up all the time.”

Instead of looking for stimulation that is fleeting and possibly damaging Roy encourages us to identify the upbeat and downbeat people in our lives and instead focus on surround ourselves with positive influences.

Alan Barnard – Campaign it!

Campaign it!“My name is Alan Barnard…

…and I’m a campaigner

…and I make change happen

…and I’m a Project Manager.”

Alan is a world class communication strategist with a vast experience in devising and executing successful landmark campaigns. He had a major impact during his ten years working for the Labour Party, firstly through innovative local campaigning and fundraising and then ahead of the 1997 election directing and sequencing campaign activities in the constituencies Labour needed to win to form a government.

Known for his campaigning in the run up to the successful 1997 Labour election, Alan later moved on to become Head of Campaigns and Research at The Football Association, where he developed its real first plans for modernisation including opinion research to the FA, insights from which included paving the way for the FA to appoint England’s first overseas manager – Sven Goran Eriksson. His quantitative poll, ‘The Football Universe Study’, was the FA’s first ever measurement of the ways in which people in England interacted with football.

Alan has recently co-authored the ground-breaking book ‘Campaign It!’, published by Kogan Page that explains the basics of campaigning, the power of cause and shows how campaigning techniques, attitudes, philosophies and principles can be applied to achieving any outcome.

In this talk Alan Barnard talks us through his ideas around the way you can apply lessons learned from political campaigning communication and stakeholder management in complex projects.

Alan Barnard“Change is a really emotional thing for human beings” In his discussion about the human love of the status quo Alan discusses the opposition this creates for Projects and the importance of managing communications with stakeholders to minimise potential problems.

Alan uses political campaigning as the best example of a campaign that aims to change attitudes, emotional responses and beliefs. Political opinions are often fixed and convincing people to believe in a political party or policy can be challenging but similar to the way Project Managers need to gain buy in from stakeholders.

Alan says the way to do this is a ‘Campaign of Communications’ which he defines as “a planned sequence of communications that makes use of all appropriate channels to achieve defined outcomes in a specific time-frame by influencing the decision-makers who will allow success” but he also describes this as “Story telling with a purpose”.

Story-telling is incredibly important to human beings, Alan references cave paintings, the oral tradition and crime novels to show how inherent stories are to the way we live our lives. As an example of a story gone wrong he uses the HS2 story, a high speed rail that cuts 15 minutes off the journey between London and Birmingham that is costing 50 billion pounds. According to Alan this story shows a misunderstanding of what the average consumer will want to hear about this project, 50 billion seems like a lot of money to cut 15 minutes off a journey. Alan claims that increased capacity is in fact the story they needed and by launching into the project without a considered and fully formed communication plan that takes into consideration the audience’s needs.

Alan says some interesting things about belief and how integral it is to a successful project, communications are there to change mindsets.

To look at Alan’s website and to find out more about Campaign it! follow this link.